ChiroPractice Mentoring The Mastery of Patient-Centered Practice
   
Dr. Heun

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12 Weeks to Presentation of Findings Success...

One of the most common problems doctors face is a failure to communicate. It is not what is said, it is what the patient or potential patient hears that matters. This 12 week program is a comprehensive course focused intently on the art of communication from the first phone call the prospective patients initial presentation of findings. The emphasis is on establishing the foundation of a lifelong relationship with each individual, based upon understanding and trust. One patient choosing to take up care will more than pay for this course. In fact, it is highly probable, that by learning this information, applying it, and propagating it, you will change the nature of your practice. Relationship based practices generate referrals of like-minded patients: a practice representing your vision of care, your way. This program will tackle one topic each week for twelve weeks. The program will be live, online using the ChiroPractice Ementoring webinar site. Live...in the comfort of your own home or office. Real, time-tested skills that you can use the very next day in your practice. If for any reason you cannot attend the live session, or if you would like to repeat any module, you may do so at your convenience, 24/7 by watching the recorded version of the program at your convenience!

Upon completion of all 12 sessions, you qualify to attend a live interactive, hands on workshop in Milwaukee, WI to further refine your skills. Join other like-minded doctors who have similarly completed this course, and do so as the qualified guests of ChiroPractice Mentoring.

In our current economy now, perhaps more than ever, each patient relationship matters to your bottom line. Take full advantage of this incredible opportunity to improve your doctor-patient communication and relationship skills, to fully develop your practice...attend as many Ementoring Programs as you like for only $19.99 per session and $500.00 for the live practical workshop for a total of $739.88 for all 12 sessions and the workshop, or if you prefer, you may pay for the entire program with one payment of $625.00 for all 12 sessions including the live workshop in Milwaukee, a savings of over 15%. (We are happy to offer this option because, when you agree to pay for the entire program up front, you save us team administration and billing costs and, with advanced planning, we can secure the best possible rate for our seminar hotel. We are happy to pass on the savings to you.)

If, at any time you are not fully satisfied with your participation in this program, your unused webinar fees will be refunded to you. Our goal is to exceed your expectations

Topics include:

1. The Critical Art of Ethical Persuasion See upcoming schedule below

This program will teach you the fundamentals of what comprises ethical persuasion. To communicate your ideas, you must understand how best to present your point of view. The essence of patient-centered communication lies in ethical presentation of facts, in a persuasive way. This presentation will lay the foundation for developing this essential asset in the art of doctor-patient communication.

2. The Initial Patient Phone Call...and Essential Team Fact Finding See upcoming schedule below

Your organization must be set up to gather information from the moment the phone rings. The initial patient phone call to your practice must be handled in an efficient, consumer friendly, and effective manner. Then, your team must go to work, to stack the deck in your favor for the initial meeting you will have with this new person who may choose to become your next patient, by gathering as much data as possible on your potential new patient.

3. Meeting, Greeting and Creating a Great First Impression. See upcoming schedule below

This presentation emphasizes the importance of every detail of the first physical contact the potential new patient has with your team, your office, and you as the doctor. You will learn how to utilize the information gained from the first telephone call, to insure you have every opportunity to add potential new patients to your practice.

4. Review of the Patient History, the Essence of all Doctor-Patient Communication See upcoming schedule below

The facts gleaned from the patient history are invaluable. Your dialogue with each patient about the details is critical. The critical pieces of information you derive from this aspect of doctor-patient dialogue form the foundation of the Clinically Relevant Presentation of Findings as well as your future Day-To-Day-Dialogue with patients, the ultimate retention builder. You must be an expert in this clinical skill to succeed in practice.

5. Building the Case for Care Using the Pre-Presentation of Findings Worksheet, Radiographic Report Worksheet, Diagnosis Worksheet and Options for Care See upcoming schedule below

This in depth presentation will show you how to build your case for care to each patient: and, how to document your thought processes and analysis, diagnosis and proposed options for care. Your webinar attendance includes access to the templates for creating your own custom versions of the forms presented.

6. Preparing for the Presentation of Findings; Documenting using The Presentation of Findings Checklist See upcoming schedule below

To present legitimate options for care to patients, you must be prepared. You must incorporate everything you have learned from the first phone call to your practice, through the patient history, examination, and subsequent phone calls with patients. You must also document what it is you will present to each patient. Each presentation of findings must be unique.

7. Clinically Relevant Presentation of Findings an Overview See upcoming schedule below

This presentation will provide you with an understanding of the critical points that must be addressed in each presentation of your findings. It also will teach you the importance of a dynamic and responsive approach to insure you are addressing patient expectation appropriately. This webinar teaches the framework you must master to be a dynamic presenter of fact to your patients.

8. The Preamble: Summarizing, Addressing Expectation, and Growing Rapport See upcoming schedule below

The preamble addresses any concerns the patient has expressed up to this point in your relationship, as well as any issues of expectation. The preamble has the potential to re-establish a connection in instances when a miscommunication has occurred on day one. Financial issues, time, fear, doubt, and a host of other issues can and should be addressed up front. This webinar will teach you the best ways to address critical issues in a patient-centered way.

9. Presenting Legitimate and Clinically Defendable Options See upcoming schedule below

To provide the best possible care to each patient, you must involve the patient in the process. The options available to each individual person must be reasonable, and rooted in clinical fact. You must present options to patients that fit their clinical profile, and their overall physical, emotional and even intellectual ability.

10. Financial consultation, from A-Z See upcoming schedule below

The way in which you present your financial options to patients must be simple, and concise. Each patient has a sense of what your price, versus value of your care is to them. You must have the ability to weave that which the patient has told you they want from you in the value equation.

11. Expectation: Define it, Re-define it, Exceed it Whenever Possible See upcoming schedule below

The importance of the patients expectation to the choice they must make regarding your care. In order to attempt to exceed a patients expectation, you must first know what it is! This webinar will give you the understanding of how to do this, you will of course need to apply this essential skill. Mastery of this aspect of doctor-patient communication requires constant practice.

12. Feel, Felt, Found, Addressing Objections as Misunderstandings See upcoming schedule below

Empathy is important, yet, being able to parallel patients concerns, to in a sense embrace them, arm in arm to move forward with you, is a learned skill. This webinar will help you to understand how to use one of the oldest techniques in communication to move the conversation forward with patients towards more positive outcomes.

Presentation of Findings Workshop Milwaukee, WI

A live interactive workshop. Take your skills from consciously competent towards the next level...unconsciously competent. Learn how to present at your best, and apply what you have learned from your participation in the webinars described above. Take your doctor-patient communication skills and patient relationships to a higher level.

Patients are best served by a clinically competent, doctor throughout their lives. By developing and refining these essential skills, you will achieve the rightful role of chiropractor to your community. You become the doctor for life for many patients. A rewarding relationship for all involved. You earn the right to teach your patients, serve your patients, and also provide them with invaluable information as well as physical care of their frame throughout their lives. They get the best care possible to insure they reach their best physical potential.

This program will include role-play scenarios, as well as problem solving sessions. Upon completion of this program, you will have all the tools you need to present your findings in the best manner possible, for maximum impact and effectiveness.

Upcoming Schedule

Session 1: The Critical Art of Ethical Persuasion
TBA

Session 2: The Initial Patient Phone Call...and Essential Team Fact Finding
TBA

Session 3: Meeting, Greeting and Creating a Great First Impression.
TBA

Session 4: Review of the Patient History, the Essence of all Doctor-Patient Communication
TBA

Session 5: Building the Case for Care Using the Pre-Presentation of Findings Worksheet, Radiographic Report Worksheet, Diagnosis Worksheet and Options for Care
TBA

Session 6: Preparing for the Presentation of Findings; Documenting using The Presentation of Findings Checklist
TBA

Session 7: Clinically Relevant Presentation of Findings an Overview
TBA

Session 8: The Preamble: Summarizing, Addressing Expectation, and Growing Rapport
TBA

Session 9: Presenting Legitimate and Clinically Defendable Options
TBA

Session 10: Financial consultation, from A-Z
TBA

Session 11: Expectation: Define it, Re-define it, Exceed it Whenever Possible
TBA

Session 12: Feel, Felt, Found, Addressing Objections as Misunderstandings
TBA

 

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